Good day.
I would like to register a grievance against OK Furniture, Shoprite outlet in Gaborone, Botswana on the above subject.
Last year i entered into a contract with the shop for the purchase of a couch. I was assisted by the gentleman called Keaja.
The couch was advertised at P 8,999.00 cash price. I signed a six months contract with the assistance of Mr. Keaja and paid upfront deposit of P 1,000.00. I was informed that, my monthly installment would be P 1,692.00 for a period of 6 months.
I paid monthly installment of P 1,700.00 for six months without fail. At the end of contract, i received online statement indicating that i had a balance. I immediately liaised with the contact person who was assisting with the purchase (Mr. Keaja)who re-affirmed that the initial contract still stands, thereby i should not be bothered by the online notifications. Apparently, he stretched the period of the contract without my knowledge just so that my purchased is approved.
I wish to point out that i continued to receive further notification even after he had promised to issue a clearance letter. I then met with the Shop manager to explain the issue. Mr. Tsheko, the Shop managed promised to settle the matter with Head Office.
Even now i still receive such notifications. Through this communique, i write to request for your intervention.
Warm regards,