October 25, 2020
MAGANDANG BUHAY!
I am a senior citizen of Pasig City who wants to buy 4 pcs. of revitrol 2mg out of the prescribed 15pcs., but encountered a rude/discourteous employee by the name of WELLA last Thursday Oct. 22, 2020 around 6PM.
It all started when she said "hindi na pwede itong reseta (original/xerox) mo expired na. Pumunta ka sa doctor at kumuha ng bago."
I beseech her to let me buy 4 pcs.of medicines bec. of 3 sleepless nights but to no avail.
I told her that the Kapitolyo branch where I bought 3 pcs. did not tell me that the prescription has a validity period of 2 months from the date it was first purchased. What the Kapitolyo branch told me, just xerox the prescription and the no. of medicine purchase will be deducted to the remaining balance. So I said, it is not my fault. WELLA replied, "HINDI KO DIN KASALANAN, MAGBASA KA!" in a tiger look.
WELLA should also informed my wife in a telephone conversation that the prescription for that particular medicine has a validity period. What she said, go to their branch and she will check the Px. Should she told my wife to check the validity before going to their branch, I should not gone to heavy traffic from Rotonda to Brgy. Sumilang wasting precious time, effort, gasoline and MY ENERGY.
When I presented new prescription, she did not honor it bec. "Wala daw LS2" which she did not tell me before securing. Her information is always on a piece meal basis.
For humanitarian reason, she would let me buy a few which I needed badly. She should have another option (another medicine), apologetic to the situation, respect to senior like me as the law provide and customer friendly (putting herself in the shoes of her client and pracrice SMILE all the time). She is not well verse in handling the situation and does not deserve to be a frontliner of your company. Her name WELLA, should have WELL served and respected.me.
Your instantaneous action on this matter will be highly appreciated.
Many thanks.