Confused about customer service - Consumer Complaint for PEP STORES



SENDER
Edmond Solomons
RECIPIENT
PEP STORES
Went PeP Belhar to purchase phone that has WhatsApp function. The lady sold me a phone with this function as requested. Struggled to get the function working and realized that it has no Whatsapp call functions. Returned it to the store and they refused to see my predicament. I decided to call customer care and the lady refuse to see my point .She then said she was gonna find someone else to explain. While holding on for 3 minutes the phone was simply just disconnected.
Can someone explain why i would take a phone that only has Whatsapp messenger and not the call function if the normal phone has a normal messenger service
Comment
COMPLAINT #3306 - Refund / Exchange Issues
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