Disappointed Nokia User - Consumer Complaint for NOKIA CUSTOMER CARE CENTRE

I bought a Nokia 6.1 in East London in South Africa last September. This year early April the phone had a speaker problem. I took it back to CNA where l bought it. They told me to go to D&D in Vincent. I went there and handed in my phone on the 13th of April. Around the 24th of April the technician told me he had requested a new motherboard and speaker from nokia. This would take 2-3 weeks at most to arrive. Until today it nothing has arrived and he keeps telling me that Nokia keeps telling him dates that don't seem to materialise. Hence, I took my phone back today without it being repaired and asked them to contact me when the part arrives as it has now been 6weeks without my phone. What makes the matter worse is he gave a call number that is never answered. Hence, as a customer feel helpless and hopeless. I feel as if Nokia is not accountable to its customers and should stop selling the phone in SA if they cannot fix it or simply be honest with customers. I have never been disappointed with a product as much as this. I honestly thought Nokia was a reliable brand and went against my peers who warned against buying a Nokia. Now I understand why and wouldn't recommend Nokia to anyone.