Torn lounge suite - Consumer Complaint for OK Furniture - Head Office

I lay byed a lounge suite and double bed at OK furnisher in Port elizabeth Cleary Park. I paid the full outstanding amount on the 25th November 2020. Firstly what upset me is that OK furnisher does not have transport rlto delivery .they told me to pay R300 to a guy who lives not far from me to deliver my lounge suite and bed. I asked the manager how is this possible that I must pay R300 when they supposed to deliver. He told me they charge R300 a delivery fee. I live 200 meters from where the store is. The bakkie who delivered my furniture is an old rusted bakkie. I must say that this was poor service and the manager was very rude with me. He did not even called me to the office.he attacked me Infront of his workers and clients that was in the store just because I was asking why must I pay R300 for delivering when the sales person who helped me never informed me of a delivery fee when I made the lay bye. The couches was delivered.as I unrapped it I notice the one couch have a cut on the top. I immediately phone the sales man and the manager. I was told they will sort it out. The never came back to me again. When I phone and asked about the cut in my lounge suite I get told there no stock. I paid R9000 for the couches. I'm very dissatisfied and dissapointed in the service I got from that branch. I will take this matter forward because I did not get the satisfaction out of the product I'm supposed to. The manager at the store is so rude. He is not even wearing a mask.