Lost my item - Consumer Complaint for J&T Express Philippines

Our item was lost in your warehouse, and even the seller did not get it back. They have so many reason and it's been two months or more than two months since i ordered that. At first they deliver it but based on delivery man he did not find our home address but second time na nyang magdeliver saamin. Until it took long. And the seller said we would just refund our payment. We just wasted time here.