Horrible and unprofessional customer service - Consumer Complaint for Baisan Travel LLC

Do not book with this company! Most unprofessional team I have ever come accross. Delivering horrible customer service. We booked the Abu Dhabi Tour with Ferrari World and our pick up was between 9-9:30am. Waited TWO HOURS today for pick-up. Spent the entire morning on the phone following up where the driver is. We sent them the exact google map location and a picture of the building, but aparently it was still confusing. We kept receiving excuses and the entire team kept saying they will call back in two minutes, nobody ever did. They will ignore your calls and when they eventually answer they dont listen and completely speak over you and hang up the phone while talking. Worst tour operator company in Dubai!!