I want exchange or refund - Consumer Complaint for Bradlows - Head Office

Bradlows - Head Office

J D Hse 27 Stiemens St 4208 Box, Braamfontein

SENDER

Matimba Sithole

RECIPIENT

20 December, 2018

I bought lounge suite cash march 2017, September 2018 I went to the store to complain about the sofas they were falling apart. 12 October 2018 they came and pickup for repair when they retained to me nothing was done at all they were even worse like before, then i decide to go to store again to complain about the same issue they came on 02 December 2018 to fetch them. When I speak to the store manager about exchange or refund he says he has no authority there is nothing he can do, we must wait for the supply. As I am sending this message I sitted on the carpet.poor customer service

Reply by Thandinkosi Samuel Mtshali on 21 December, 2018

I am Thandinkosi Mtshali. My sofa was taken for repair, it is a Month my sofa was taken. Pls help me I want my sofa back. I made a purchase at eshowe kzn.
I hope my complaints will be quickly attended

Reply by Matimba Sithole on 26 December, 2018

It have been three months and couple of days without having lounge suite going for repairs in and out.The store does not consider Replace or Refund. Only focus on Repair and the supply is failing to fix decimal. According to CPA and NCA that's non-compliance for Morkels Protea Glen store.

Comment

COMPLAINT #1633 - Repair Issues