Clicks pharmacy has a rule that they no longer accepts scripts that were emailed to clients. My Drs continously email clicks and you guys always have an issue with finding scripts, preparing medication and having it ready for collection. I have been told that your system goes on and offline and the scripts are not always received. I have had to leave the store go to the Dr and get a physical copy multiple times and return to clicks. I also do not have a car or licence and this leads to to me missing my chronic meds due to transportation issues and not being able to return the same day. The meds cannot be claimed early due to the medical aid payment processes.
This system that has been put in place is absolutely ridiculous and leads to multiple problems for clients especially with timing and getting other businesses done. No one has time to spend hours at clicks. I would love to know what your solutions would be because the pharmacists also seem to have no clue on how to speed up this process and do their jobs efficiently.