The store did not make a refund, the worst experience - Consumer Complaint for Naf Naf

Julia Zadorina
Naf Naf
I purchased skinny pants in Naf Naf store in Tbilisi, Georgia. The next day I realized that it doesn't look good on me, the material is too thin. The quality was upsetting.
I went to the shop to return and get my money back, but I was denied the refund and was only offered a store credit. The manager of the store with whom I spoke on the phone Elvira Veniaminovna was very rude and suggested me to go to court if I want my money back.
This is the worst treatment I've experienced in the shop and quite shocked because I thought Naf Naf is a high quality well-respected establishment.

The purchase was made on the March 7th, 9:47 pm, amount 169 GEL.

I'd like to get any help getting the money back, since they don't respect their customers.

Thank you in advance. Looking forward to hearing from you.

Best Regards,
Julia Zadorina
Refund / Exchange Issues Photo

COMPLAINT #1696 - Refund / Exchange Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.