Queen bed - Consumer Complaint for OK Furniture - Head Office

I have purchased a queen bed from OK in pinetown Kzn and the Queen bed the form on it, it has lamps the rap came to my house last year December and took some photos of the bed and he said it was going to be replaced am still waiting until today no one is calling me and update me about my queen bed. Here am lying on a very uncomfortable bed which cost a lot of money.