Poor customer service - Consumer Complaint for Bradlows - Head Office

I bought a fridge, microwave and washing machine last year December but the fridge never worked, I then went to the shop to report this and was told the warehouse is closed they will only open in January, that's when I will only get help, so I waited until January 2020 no one called for feedback I then went back to the shop, they still told me that I must wait for the call from the warehouse people, I called customer service several times with no help, called the shop manager several times until today the fridge is still in my house not working but the money is been deducted from my account every month. I'm basically paying for the dead fridge.