Vodacom upgraded my contract (3 lines) without my consent, without receiving new phones. No sim card delivered as promised for wi-fi. Trying to get this issue resolved since January 2020, but without any luck.
I have made so many calls to Vodacom's customer service, sent an affidavit to the Vodacom Fraudulent Dispute Department, only received a reference number in March 2020. Our lines were cut off on a Friday night without prior notice. We live on a farm, my partner suffers from a heart condition - we had no contact with the outside world for a couple of days - could not go online either to deposit money into our current account. I refuse to pay the invoice for services we did not asked for, and could not use anyway. I went onto prepaid on my old phone and use this phone as a wi-fi hotspot - so no activity on these products, but are still invoiced for it.
I complained to ICASA, who referred me to the National Consumer Council, but NCC does not answer my emails. So, where do I have to go next? Who will listen to my complaint and rectify the situation? I have been a client of Vodacom for almost two decades, and this is the service I get?
If one compares the computer interface and customer service supplied by a company like Discovery Health, it is clear that Vodacom has serious problems in this department. It is as if they cannot connect the dots in a client's profile. VERY POOR CUSTOMER SERVICE INDEED.