poor service for my laptop - Consumer Complaint for OK Furniture - Head Office

i bought laptop for R5000 rand cash on march 2020 the laptop just stoped working doesn't turned on i barely use it but it just stop working now they promise to give me another one if the laptop won't be fixed. now i have not hear from them since i returned the laptop its been a month and when i got there they haven't fix it or even look what the problem is. I am a student i cant cope with my exam without it i depend on it please help