My account Vodacom system account fully paid up settled. I requested a PAID UP LETTER ON THE 19 NOVEMBER 2020 in CENTURY CITY VODACOM STORE.
The sales person was nice enough to assist me and got a consultant on the line. She told me my account was settled and that she will request my PAID UP LETTER TO ME PERSONAL and that VODACOM WOULD CLEAR my ITC RECORD within 14-21 days.
I checked my credit report AGAIN ON 8 JANUARY 2021 and and saw in the strand street Vodacom STORE my accounts details indicated settled, but it has not Bern CLEARED from VODACOM SYSTEM.
BALANCE that's,settled on my account still showed up ITC REPORT as an unpaid account.
VODACOM HEAD OFFICE took account back from VVM in FEBRUARY 2020 and stopped my debit order.
I called VVM today, 8 January and they told me they cannot give me a PAID UP LETTER. VODACOM head office must clear my name that settled my account and give me my PAID UP LETTER.
Please, phone me asap on 0611 858 862 for my PAID UP LETTER and to CLEAR my name on ITC asap.
My life is in limbo and I can't buy my kids a house because of this situation
Your assistance to sort my PAID up letter out as,well as my ITC Clearance RECORD would be appreciated
LK GILBERT
0611 858 862