Kindly note that I tried to send this complaint on the date of incident, but unfortunately your website sent an error message.
On 15/08/2020 I went to the Clicks Goodwood branch to collect my medication.
The shop was not very busy but when i got to the point of paying i noticed that there was a very long row standing all the way back to the pharmacy area. I then asked my wife to stand in the row so that i can go to the front and see what the hold- up was. As so many times before, i found only two pay points open.
I started looking for assistance from the floor but could only found one lady that was busy but was prepared to try to get hold of the manager. She came back to me and told me the manager will come and speak to me. As i also started getting support from other customers because they were also not happy but, nobody had the will to complaint. As i was waiting near the front i noticed about six ladies all coming from the rear of the shop to man the pay points, The row immediately started moving and i went back to where I left my wife in the row. As i reached the front i went to customer service and asked one of the ladies where the manager was and what his or her name was,. She did not even know what her managers name was or maybe was to hesitant to give it to me, A young man by the name of Jacques came to me and introduced himself as the assistant manager and asked me if he can assist. I then explained to him that i as an 67 year old customer and have experience this bad service before and will take this matter further. He told me the manager Chitswin is busy and i will have to wait for him. I was so upset for the time wasted and being in an unsafe environment because of COVID-19 that i walked out of the shop as a very unhappy customer and this is the reason for this complaint.
My question is, are there so many people today that just demand jobs but are not prepared to do their work and is not even available although on duty? Where were these people when the queues were long and why does the manager not manage his staff to the benefit of the customers