Bad handling of account matter - Consumer Complaint for OK Furniture - Head Office

I bought furniture two months ago, one of the items, woredrobe started falling apart, within 7 days. I laid a complaint against the item. The lady which was supposed to handle it at Kanyamazane branch, by name Shirley kept on dismissing me, and without a way forward for two months now. I feel helpless, useless and uncomfortable with the service at the store