Bad Pharmacists attitude at Clicks Sable Square - Consumer Complaint for Clicks Store - Head Office



SENDER
Linda Nqiwa
On the 27th of August 2020, just before 17h00, I went to Clicks Sable Square to pick up monthly chronic medication. I arrived at the Pharmacy, stood in a queue on the side of prescriptions, where I always pick up the medication. There was a lady who was busy who was busy behind the counter but her back was towards the counter, she turned around with something like medication on her hand and disappeared somewhere behind the counter. On the other side, there were two pharmacists who were busy with other clients.I waited until the one who was at the counter closer to where I was standing finished. I expected her to assist me but instead I stood there for some time while she was staring at the PC infront of her. She got up, looked at me and continued walking towards the direction where the other lady disappeared to. She came back and just went to the counter where she was sitting, and looked at me and continued staring at the PC. I saw a guy in a white coat and asked him whether there was any chance that I would get assistance as everyone is just looking at me and not interested in assisting me. By that time, I was already irritated, the guy went in one of the isles, waved at the pharmacist who was sitting infront of the PC and pointed at me. The lady Pharmacist said to him, I am being helped by the lady that was there when I first arrived, and the guy shooked his head, and the lady went to the one that she thought was helping me, whom by then was back infront of the counter but busy on the shelves.She asked her if she was helping me and she just said no and continued doing whatever she was doing. The two of them were then talking softly,and I was still waiting. I then asked them is that how Clicks treat their customers now, I asked them how do they pass someone, who is a customer and at Pharmacy, and that I deserved better service than what they are giving me. The lady who was there when I arrived was very rude, she responded by saying "Okay fine lets forget about that now, what do you want?" and I said "excuse me? is that how you address a customer who is aggrieved?" and she responded by saying do I need help or not. That's when I told her that I am not there to ask for handouts or beg for anything, she just rolled her eyes and then I walked out, after wasting so many minutes in the queue where there was no other customer. I therefore would speak to my medical aid and move my chronic medication to another Chemist that is not Clicks as it is not the first time I am complaining about the service at Sable Square branch. I am not sure where the staff were taken from but they are all unprofessional. This makes me not to want to deal with Clicks at all.
Reply by Frederick Johannes Stoffberg on 14 September, 2020
Sorry that you had to go through this ordeal. As a client you are entitled to service. Good for you, I am also taking my business to another pharmacy.
Comment
COMPLAINT #6261 - Customer Service Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.