No customer service provided - Consumer Complaint for J&T Express Philippines

They remain operational during the Enhanced Community Quarantine, which is appreciated; however, their customer service lines are closed. Many customers have issues but do not receive help. There are a lot of posts on their Facebook and Twitter page asking for help but they remain unanswered. They only reply with templates that do not answer anything. They gave a list of branch contact numbers but no one answers calls or responds to text messages. If one plans to provide services, at least make sure that there is someone who can look into issues or at give the assurance that someone will. People spent their hard earned money, if not limited since a lot of people don't have jobs now, to purchase essential needs or other stuff only to have it left unpicked up or stuck in one of their warehouses.