paxi parcel missing at P6640 pep over a week - Consumer Complaint for PEP STORES

a parcel was delivered from pep stores Ivory Park Tembisa two weeks ago and received into the Marianhill pep 6640 on the 13th of August of which i received a message for collection of parcel however to date the store says that they cannot trace my parcel where abouts.what i know is that when a customer receives a message for collection it means that it was scanned into the store as received.No one wants to tell me where my parcel is and noone is taking ownership to get my parcel to me or the least compensate me for the goods that were in the parcel.this is absolute poor service and is pure negligence.does this mean that pep hires thieves or does it mean that you have a poor process and simply are unreliable.i want my goods because they belong to me not pep.You have no right to keep it and if you have lost it,you need to pay for what you have lost.no one is calling me with feedback yet even the management of your stores are careless and arrogant also.what she knows is to ask for the receipt,will the receipt help you find my parcel?if these goods did not exist how did it get to your database?