Default mattress - Consumer Complaint for OK Furniture - Head Office

My name is Mathabo Ramakatane from Lesotho account number5997/008136-05 Iam a regular customer of this store on the 28 November I bought 152cm grand Euro Top base set but in January that's when I realized that this bed has a problem it has changed it makes some sounds when turning ( from Springs) it has became too soft as if the foam inside is not enough also it shakes when clamping on it even turning when sleeping on it I took the matter to the store. sales agent came took some pictures and realized what Iam complaining about. He came again to takes pictures saying the first ones are not clear. Now I received a call from the store saying they can not help me because the supplier is saying: the impact of the mattress is shown only when there is a person on it they would also compansate if it impact shown is WHEN there is no person on the mattress.your store has pictures of mattress I bought from Ok furnitures not from its suppliers so I will wait for you to hear what you have to say in this case