Good day
PLEASE HELP!!!!!
I have been trying for months (maybe 6 months?) to cancel the following 2 contracts:
072 155 9072
072 144 5509
My main number is 0833108747.
I am sure that if you check Vodacom’s records, it would be clear how many times I have phoned to cancel the above 2 numbers.
The time that I waisted while holding the line (most often to be cut of as soon as the operator was told that I want to cancel the above 2 numbers) and talking to operators must be in excess of 3 hours. Surely that can be verified from your records?
At least the last 3 times that I spoke to an operator, they assured me that I would receive feedback from Vodacom, if I remember correctly within 48 hours.
This never happened.
The last few times (maybe 3 times) that I spoke to an operator, they could see from previous records that I have tried several times before to cancel the above 2 numbers.
The cost of these 2 contracts is R66.00 each per month, so I can assure you that I am not happy with the wasted time trying to do these cancellations.
Vodacom refuse to cancel these 2 contracts and keep on charging me the monthly cost.
This is definitely not fair!!!
Again I plead: PLEASE HELP!!!