Bad customer service - Consumer Complaint for PEP STORES

I received a bad customer service at pep cell alex mall,the lady was very rude to me.i wanted to pay my Dstv premium, then she told me with attitude that the system is offline.i like the store unfortunately every now and then I find her behind the till with same attitude. I have never been in that store to pay dstv premium and be successful as long as she is behind the counter, always offline.that bad attitude it's gonna ruin the reputation of that store.the lady by the name of LULU