Lenovo - Laptop Repair at Vodacom - Wonderboom Junction - Given - Manager - Consumer Complaint for Vodacom - Head Office



SENDER
Monique Williams
I took out a contract with Vodacom - Lenovo Laptop in February. In April we needed the Laptop to be used for Zoom classes, the microphone did not work on the Laptop. Due to Covid I could not go in to Vodacom to report the fault. In May I went to Vodacom to request for repairs, I was told they do not take in any devices at this stage, I had to borrow a Laptop for my daughter to be able to attend the Zoom classes. In September when Level 1 was announced I went back to vodacom to request repairs, I was told it will take 3-6 weeks, Today 4 weeks later they phone me and tell me it is still not send in as I need to pay the collection fees?????? It took them 4 weeks to figure out where they need to send the Laptop for repairs??? This is for a Laptop that is brand new. It could not be used during Covid as it was faulty. The Manager at Vodacom - WONDERBOOM JUNCTION, was so rude as I said I will not pay almost R500 for collection it is under warranty, this is a service that should be part of the warranty. Given - Manager of Wonderboom Junction - this is not the way you speak to a client!! I did not request for urgent repair, I was quit patient but to phone me after 4 weeks and tell me I need to pay for it to be collected for repairs is unexceptable. I am paying every month for a device that must work 100%!! Not for one that I received faulty.. Please can you contact me as I need my Laptop back and feel it is not fair to tell me to pay almost R500 if the Laptop is still under warrenty. 0825217522
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COMPLAINT #7410 - Repair Issues
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