Laybe cancellation - Consumer Complaint for PEP STORES

I walked into the store got to the till and wanted to cancel my laybe the lady in the till was helpful until Zandi was called who is a supervisor with a attitude and she said she needs a copy of my Identity document since I dont have a receipt I gave her my id she said she needs a copy I must go make a copy... such a big store with no photocopy machine she has a bad manners and she couldn't help me i had to go make a copy at the photocopy store. What a bad customer service will never shop there anymore... This happened on 9th of May.