Edblo bed mattress collapsed, Not getting assistance from OK - Consumer Complaint for OK Furniture - Head Office

We bought the base set from them Nov 2019, hardly 2 weeks the base crackle and squeeked, they replaced it. Beginning of April the mattress starting to make dunning squeeking noises. And feels if it want to throw you off. And because of lockdown we could not get hold of them and since the middle of May we called the branch and they keep saying the stock Controller will call us. Till date no o e called. My husband is cripple and can be hurt badly and then it will be a law suit. What must be do. Go to the consumer council instead?