My partner's doctor had engaged in a telephonic consult because of a Covid 19 outbreak at the Akeso PMB Hosiptal and had emailed a repeat prescription to me. I had visited our local Clicks Pharmacy (Blackburrow Road) Hayfields Pietermaritzburg on 3 August 2020 & had collected the medication. I then visited the store on Monday 31 August to fetch the repeat medication only to be told by Evashni Tilluk that I needed the original prescription or the doctor may email it to the store directly. I asked to see the pharmacy manager and was addressed by Ms Bianca Rajah who then confirmed what Ms Tilluk had said. I then said I will call my doctor and have the prescription emailed to the store but requested the store to deliver my medication. I was told by Ms Tilluk that my request cannot be actioned at that moment as Clicks Pharmacy does not have that facility if the prescription is not in hand. Ms Rajah also confirmed that I would have to inform them telephonically. I then stated that it is almost impossible to get through the pharmacy as I have tried on may an occasion; without much success. I was then told by both staff that I would then have to come into the store to inform them about delivering the medication, which to me did not make sense as I could then fetch the medication myself.
The following day I fetched the original prescription and went into the store. I was attended to by Ms Sayuri, on her identification badge it stated she was the pharmacy manager. I relayed the previous days incident to her. She then called Ms Tilluk to ask her why couldn't they action delivery of medication once the prescription had been received. Ms Tilluk she insisted all she had said to me was to call the store telephonically to arrange delivery, when I confronted her about this directly called me a liar in front of many customers present,she stormed off and said she doesn't have time for this nonsense. I called her back as I was still talking to her trying to resolve this issue when she stormed off in a huff in the presence of the pharmacy manager and many customers present. I am a regular customer of Clicks Pharmacy for the past 10 years and have always received excellent service from Adora; Andile; Bryce & Thobani.
I find the attitude of this staff member to be the most appalling breach of customer service etiquette I have ever been subjected to. I hope that this matter is addressed and certainly no other customer is subjected to this level of discourtesy.
Regards,
Myrtle Naidu