Cancelled lay bye - Consumer Complaint for Bradlows - Head Office

On the 01/02/2020, I went to Bradlows in King williams town to do lay bye furniture, We decided me and my Husband to change the lay bye, Do new lay bye i was going to make payment of R2000 today for the new lay bye that i was going to make. So today i went to Bradlows in Grahamstown to do the changes , I was weclomed by two ladies they were friendly, explained everything to me and told me that they will wait for this guy who will comfirm if this change will be possible they told me to leave my numbers they will get back to me. Mind you im staying in Peddie, I had an appointment with Doctor in Port Alfred. The lady phoned me on my way to Port Alfred told me to come back this guy said it can be done the cancellation. I was done with the Doctor took taxi back to Grahamstown got to Bradlows in Grahamstown, same lady tod me to go to the back, There was this guy who was not friendly at all he was busy with his applications for SAPS Internship, he asked what do i want to do, assuming that he was told about me,I told him i wanted to cancel lay bye, he left me there went to the ladies, without apologies or explaining anything he was not friendly, not welcoming did show customer care at all, up to the point i didnt even hear what he was telling me when he came back, the lady who welcome me came explained that due to the fact that eskom load shedding they had last week, her password to do lay bye has been effected she was trying to call the call centre to fix that, this guy told this lady he was going to the post office to send his apllicatios, left me there, when i was told that i was going to be assisted by him, im angry and dissapointed by the treatment i received there i used public transport from port alfred, then to Grahamstown . If i knew i would have taken taxi back to Peddie from Port Alfred not waste my money for nothing . I left there without being helped, but the lady tried her best, this guy must know how to treat customers, All i want now is to cancel my lay bye. When i got home i phoned the complaints toll free number, was given number to call online lay bye, I regret calling that number the lady there was not friendly she asked me why was i calling her, who gave me this number i must go to the store and not call her she dropped the phone,her name Berdina Esterhuizen. Im so dissatisfaction, dissapointed with the way i was treated this lady made it worse as if she was speaking to 3 year old she was shouting. Bradlows ruin my day.