Bed not received - Consumer Complaint for OK Furniture - Head Office

I made a lay buy of a bed last year at Ok furnitures Brits North West. They were supposed to deliver but they did not deliver on agreed date. I then took an initiative of going to the store to inquire about what happened to my bed only to find out that they say i collected it. I asked to see the signature of the person who collected it, it was a different signature from my own. I showed them my signature and asked them to compare it with that of a person whom they claim signed for my bed but still they couldn't give me my bed. I tried calling the head office, made them aware of my matter but still in vain. I now plan on taking further steps to expose OK furnitures on how they are robbing customers their hard earned money.