Non replacement of damaged Headboard and non delivery of pully paid items - Consumer Complaint for Bradlows - Head Office

My wife bought Headboard on the 24 Nov 2017 at Bradlows, Matatiele branch. The person who was assembling it, damaged it. The second person was sent to replace and assemble it but even this person damaged it. Up to this day the head board has not yet been replaced and assembled. I laybyed launge suite and Headboard this year and paid full amount in October and November respectively. Up to this day, the items have not yet been deliveries.