Bad service at Pep - Consumer Complaint for PEP STORES

I went there for the third time and they keep telling me Paxi is offline they don't have network bluh bluh bluh and the interesting part is, speed points are working fine. They are always offline even during the month when its quiet. Letsoho Shopping center Pep cell and Pep clothing stores has the most pathetic customer service. I don't remember experiencing such in Hlahatsi Shopping center and Parkmeadows