38 Days overdue to return the TV sets. - Consumer Complaint for OK Furniture - Head Office

I took my Hisense 40 inch tv back to Ok Furniture store in Rocklands in Bloemfontein for repairs. It's been 38 days since waiting for the TV to return from the manufacturer. I've done several enquiries with the store, everytime when I get to them they change stories. 1. The TV was booked in for repairs and waited for 21 days. 2. The person who was supposed to book in the TV is on sick leave. 3. Then the TV is still at the shop they will wait for the parts. 4. The parts have arrived and I should wait for 7 days. Today 14th January 2020. I'm told they're following up if the parts have arrived. They're very unprofessional and lady by the name of Thandie demonstrated i don't care attitude. So I want a new TV set replacement or full refund with interest as the account was fully paid up. My contact: Ntswaki 0719247207