Money stolen by the cashier - Consumer Complaint for PEP STORES

I went to pep in bothasig to receive money that was send from Pretoria,I was told by the first cashier that the money cannot come out then was told to try on the next till that was around 11:40 the second cashier she still couldn't take it out after all that I was advised to go to the Absa ATM to withdraw the money there at 11:44 I got a slip that said the money was already redeemed I went back and spoke the manager who told me that only the sender can find out where the money was taken out ,I then forwarded the call centre number for them to trace what happened ,they were told that the money was taken out at the pep store in bothasig at 11:40 which I never received the following day I went to speak to the manager to find out what happened she was rude and no helpful what so ever regarding the money issue telling me about the process that need to be followed which I then called the sender who clearly explained to her that she did all that she is telling me she even threatened to break my phone as she was refusing to give me her name and the names of the cashiers that help me .to cut the story short I just want my money before I will take further step deal with this with the most urgency my number is 0711248143 il await your call and email response