I took my phone repairs to your Southgate branch on the 12 September 2020 I did a follow up 3 weeks later only to be told they could not get hold of me after I wrote my contact number on the form they try to call the faulty number, they than requested proof of purchase and I sent it the same day the gentleman acknowledge receipt thereof only for him to request it again.On the 6 October I received a call from your repair centre advising of a quote of R83.80 that was due so they can order the part I did the transfer and sent proof of payment and the lady promised that yesterday the phone would be sent to Southgate and I could collect on Tuesday today I than called Southgate and I was told they have not received the phone from the repair centre I than called the repair centre and I was told they still have not received the part to repair the phone and once again I was promised a phone call which never happen
I will follow up with my insurance and advise them of Vodacom's bad service and what is the way forward