No Fiber Since October 2020 And Refusal To Cancel On Three Occassions - Consumer Complaint for Vodacom - Head Office

I ordered for Fibre on October 2020 and until today still no fibre.I met the consultant on the roadside in my township Die Heuwel Proper doing promotional sales. I informed him that Metro fiber Metro Fibre completed the link up to my house and I and i did apply through Mweb to have fiber in August 2020 and was still waiting and he informed that i cancel my mweb line and go with Vodacom which I did in October 2020. I asked what about the line to my property. He informed that will not be a problem as i will be using Vodacoms line and just cancel Mweb.

He also informed that they will connect me on Vodacom fibre and should not worry about Mweb fibre as the lines are not the same. I sent Mweb a letter of cancellation as i did not want to pay for two fiber . On 20 October Mweb refused to honor the cancellation and i referred the matter to the consumer affairs.

In October i received a Vodacom LTE which was very slow and complained to Ronaldo at Witbank Vodacom. The whole of November we had no fiber and I complained to Ronaldo again who kept on making promises which was fruitless.

I also threatened cancellation in November2020 and was referred to Naveen by Ronaldo from Witbank Saveway Vodacom.

On first week of December Naveen called to help and i was on leave and i informed him to call me on the following week as i will be back in Witbank. I did not get any call from Naveen and when i inquired i was told he was off sick. I again threatened cancellation as i had no service.

When Naveen called they again could not solve the issue and i asked him to cancel the service again as i wanted to give him a chance to fix the issue but he failed again.

To my surprise and without my knowledge Naveen reversed the cancellation that was first applied for Cancellation Number: SR201217-979063.
I was billed in November for no LTE services rendered and again in December and now in January.

I sent a complaint on 9 December 2020 for no fiber service from 20 Oct to 9 December 2020 Complaint number SR201126-894939. This complaint was closed without resolving it.

I re-cancelled on 11Januaary 2021 Cancellation number : 2102111-051 864.

I have been saying if you’ll cant privide me a service we should cancel since November 2020 and until today Vodaacom is still charging for no services rendered since November 2020.

Please reverse November, December and January charges as i had no service from November 2020.

Also now Alrich and Ronaldo and from Vodacom Saveway Crescent won’t take my call because they know that they misinformed me.