Poor service delivery - Consumer Complaint for Bradlows - Head Office

This is my second time writting a complain here but nothing has been done,i bought a dinning room suite at Bradlows Pongola and i paid cash on the 14 th of December 2018 but till today i have not receive my goods,no one is telling me what is going on about my goods,now i want Bradlows to refund me since they have failed to deliver my goods.