Very unprofessional - Consumer Complaint for Akwaba Air-condition

I bought an AC which I paid for in full on delivery. The agreement was to install before I make payment but they came with a nice story that they are going to bring a ladder and that has taken 4 days. All their phones are switched off and when it goes through no one picks up. They collected ¢50.00 from a third party that was present to rent another ladder to come and install. I need that money returned to the person. You must check their reviews and ratings because I know they are all ghost pages or they hired people to give them good ratings. This is a bad way of doing business. They keep lying anytime I call or the third party calls