Bad service - Consumer Complaint for OK Furniture - Head Office

I ordered Jessica lounge suite and dream gold bed on September when I went to collect after black Friday was told there's no stock and now I have to change the bed and then look for a person to fetch my couches at louistrichard which will charge m more as am based at giyani how come that I be in a que with people who bought things after me and now I have to leave the bed behind