Customer Service - Consumer Complaint for Mercury Drug - HEAD OFFICE



SENDER
Riza G. Reambonanza
I was supposed to buy Silymarin at your Buhay na Tubig branch but it wasn't available. Hence, they took the initiative to reserve the mentioned medicine at Habay branch; they told me that I can easily get my reserved medicine and that I won't have to line up anymore. I went to Habay branch to finally pick up my reserved medicine but I waited for 20 minutes in front of the counter and no one assisted me. I saw some of the pharmacists just dancing and chatting in one corner. When I told one of the people there that I need assistance, I was finally catered to by a certain "Meanne". When i finally got my order, i thanked her for assisting me because I've been waiting there for 20 minutes. I told her that my service should be fast and convenient since it was just for pick up but she told me, "ay hindi po ma'am, maghihintay pa rin po kayo ng matagal." I felt sarcasm in her tone but I still thanked her anyway. This is my 2nd time to encounter a terrible customer service at this certain branch. I hope you can do something about it.
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COMPLAINT #10974 - Service Issues
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