rude staff - Consumer Complaint for Promod



SENDER
enas nassar
RECIPIENT
Promod
On the 10/05/2018 my wife visited the promod store in mirdif city centre and was insulted by one of the staff while the manager stood there and watch all this unfold. she told her to get out of the store, and she would call the police to escort her out. all because my wife asked for a dress to be altered. Then I went and spoke to the manager and again she started to insult me and my wife in front of a few guests who where shocked at the staffs behaviour towards me and my wife. she also didn't seem to care as she told me what will the company do, terminate me so what. I was so shocked at her behaviour as I work for Chalhoub group in the mall for a big brand and we would never allow a staff to insult guests in this way. 95% of my wife's collection is from two stores in the mall, Mango and Promod so this behaviour is unacceptable and my wife will be going elsewhere for shopping and ditching the Azadea Brands altogether. I asked for the Area mangers number and was told to email the company as there is no area manager available. At these difficult times in retail I'm sure you cant afford to loose guests over staff that are incompetent, insulting and have lack of respect firstly for her manager and guests.
Comment
COMPLAINT #510 - Customer Service Issues
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