Airtime - Consumer Complaint for Vodacom - Head Office

I both an airtime @180 and immediately I've been told that i have purchased 99 Data and i didn't press anything to buy that Data and when i called customer service they told me that there's nothing they can do and i don't understand why because i don't need data i needed airtime to arrange for a funeral... I'm very disappointed with vodacom because i believe they should be able to assist customers with everything they need and right now I'm traumatized coz i believe i have a right to choose what i want and now they didn't give me any choice they choose to give me data dat i dont want, i demand mt airtime n not the data