To whom it may Concern.
I am writing to launch a complain regarding the manner in which my airtime is been charged or should i say whenever I load airtime, it just vanishes unreasonable so.
The number in question is 067 302 7590 which is a 24 month contract. I am paying over R1240 P/M, i am not even sure if i am receiving any airtime on this contract because whenever airtime goes into my sim card it just disappears. I made several phone calls to your call center seeking for assistance I was told at time I may have subscribed to something which I dont know, they then unsubscribe soon after that when I load, same thing happens.
I have lost so much money ever since I decided to return to Vodacom, I regret the decision to take this contract as I get nothing nor benefit or whatsoever instead, all I am getting is to be cheated my hard earned money.
Even the deals, that you loading to me, Minutes or power hour promotions are not the same as others, mine is just a R5 for 1 hour VC-VC or R8 Power Hour for 12 hours, that means everyday i Must load R12 x 30 equals extra R360 plus the R800 that I am loading monthly over and above we looking at R2400.00 already.
I never got any good offer, or free minutes for my loss.
I am taking my time on Friday afternoon to write to you because I am highly concerned about how things are going with Vodacom. This makes me to regret coming back to Vodacom after I was away and happy at MTN for so many years.
Please step in, have a look at my account and all the moneys I am loading and loosing on a daily basis and intervene.
Concerned Customer
Samuel Mabuza
067 302 7590