Poor sales/service - Consumer Complaint for Technify.co.za

I purchased a phone online from technify on 7 August 2019. To date I have not received anything. I had to contact Jonathan Darker about the delivery and he advised that there was a delay at customs. I then requested my refund and was advised by him that it will be done. It's been 3 weeks since he promised refund with nothing done. He keeps on apologizing, but does nothing to show it. My time as well as money to contact him is wasted. He never takes the initiative to contact me. I have to continually ask about the progress. This person and company needs to be investigated.