Scratches on fridge, client treated disrespectfully - Consumer Complaint for ACE Refrigeration & Electrical

I sent my fridge in for a service, made a not about one scratch mark that was present on delivery. On delivery of the fridge after service, I noticed multiple deep scratches on the fridge. When I reported it to the owner of the company, Mr. Johannes Beckmann, he was very rude and disrespectful over the phone. He shouted at me repeatedly and denied seeing any of the scratches that I reported. And refused to deliver my fridge again. He also hasn't made a plan as to whether he is going to fix the scratches or how he will address this problem that they caused. In the end, my fridge was damaged externally by the company, and I was treated poorly as a client with a complaint. And they are reluctant to do anything about the problem. The worst part is that this is the owner and manager that treats his clients like this, so there is no one in a higher position to report the way he treats his clients.