Delivered wrong item - Consumer Complaint for Bradlows - Head Office

I bought couches at Bradlows Centurion Mall cash on the 23 May 2020 and delivery was on 27May but 1 Recliner couch was incorrect, I reported the matter and they promised it will be delivered on Saturday the 30th ,it was never delivered I'll call their workshop no one answered, I phoned sales consultant by the name of Jacob at shop since he said he will phone me back until now .I want my money back they can come to collect two that was left at my place. I will not recommend anybody to buy at Bradlows as their service is not AYOBA poor Customer delivery