Service issue at your Gateway branch - Consumer Complaint for Pentravel



SENDER
Ken Cox
RECIPIENT
Pentravel
Below is a trail of emails i sent to Chantal at your Gateway branch.Still no reply other than the initial acknowledgement!!

Hi Chantal,

It is nearly 3 weeks since I asked you to quote.

Whats the problem??

If you don’t want my business please say so.

Regards

Ken Cox

M: +27 82 458 4489
E: ken***@insuranceclaimsafrica.com / ken***@telkomsa.net
W: www.insuranceclaimsafrica.com


From: Ken Cox [mailto:ken***@telkomsa.net]
Sent: 04 June 2018 4:55 PM
To: 'Robert, Chantal (DUR)'
Subject: RE: Aus via Mauritius

Hi Chantal,

Any progress?

Cheers

Ken Cox

M: +27 82 458 4489
E: ken***@insuranceclaimsafrica.com / ken***@telkomsa.net
W: www.insuranceclaimsafrica.com


From: Robert, Chantal (DUR) [mailto:chantal***@pentravel.co.za]
Sent: 28 May 2018 3:18 PM
To: Ken Cox
Subject: RE: Aus via Mauritius

Hi Ken,

Perfect I will have a look at this for you and get a quote to you as soon as possible.

Kindest Regards,



Chantal Robert Travel Agent
Why Book with Me?
"Chantal was absolutely amazing. On very short noticed Chantal found the perfect package which fitted in perfectly with our schedule and I couldn't be happier. I am grateful for her quick and efficient assistance."

Click here to rate my service or Compliment me on Facebook.


F62, South End Mall. Shop no. 0315832100 | Gateway





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From: Ken Cox [mailto:ken***@telkomsa.net]
Sent: 28 May 2018 01:49 PM
To: Robert, Chantal (DUR)
Subject: Aus via Mauritius

Hi Chantal,

We want to go to Perth via Mauritius spending say 5 nights on the way there in Mau.

Want to arrive in Perth about 28/29th September and return to Dbn about 3 weeks later say around 18th Oct.

Want to stay in Grande Baie so need to include transfers to airport.

Hotel B+B approx. 4star

Can you see what you can find.

Thanks

Ken Cox

M: +27 82 458 4489
E: ken***@insuranceclaimsafrica.com / ken***@telkomsa.net
W: www.insuranceclaimsafrica.com



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COMPLAINT #1563 - Service Issues
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