Disgusted by OK Customer Service and Broken products sold as new - Consumer Complaint for OK Furniture - Head Office

I have purchased a JVC television at OK- Belhar, Cape Town in 2017, 8 months later the tv just went blank, when I informed the store, the only question posed was "did I pay the last installment", no further assistance. I took the tv back to the store myself, waited nearly a month for a replacement (while still having to pay for a product that was not even in my possession and was forced to take the same brand again, The staff at OK would not even try to assist, it seemed like this became my problem (exactly what happened to my parents a few years ago when purchasing a Fridge and Microwave from OK, when informing the store about the broken products, they just ignored it) I then accepted the "NEW" JVC tv, but was no longer satisfied with the product, the horrible service experienced and just my entire experience with OK Furniture. I decided to settle the account a few months earlier, this being in April 2019. After several calls and promises that I'll receive my settlement letter I waited 5 months for this until yet again having to personally go to the store and complain about this before receiving the letter. Thinking this was the end of this terrifying experience, the "new, replaced JVC tv" also just went blank after 8 months. I again took it back to the store, was told that it could only be replaced with a Hisense of "their" choice and I was told to collect, I rushed home before the store closes and drove to collect. When arriving at the store I was told that new policies were implemented and I cannot receive the tv unless I pay an amount of 400 for tv licence. I am extremely disappointed with my entire experience with OK Furniture. I do not want anything from this store, I just want my money back, that has gone to waste for a broken product and poor service.