6 weeks ago I sent my to to Pep cell (small Street) for repairs and today when I went to fetch it, it was still in store and it had not been sent for repairs. Upon me complaining and calling customer service the manager took my phone and disappeared for about an hour then came back with my phone claiming it had been fixed. I took it and when I got home and tried to use it the problem still persisted, the screen still just goes blank. And the manager by the name of Xolani was very disrespectful by the way.
What do I do because I need my phone for work?
The problem still persists - Consumer Complaint for PEP STORES
RECIPIENT
PEP STORESReply by Thandazile on 24 July, 2020
Comment I went to Pep Cell store on the 23 July 2020 I bought a phone when I reached home trying to use it something was not right about it.On 24 July @ 9 :00 I took the phone back they refuse to change it. Customer care did not help and the area manager did not help they refuse point blank to take the phone back
COMPLAINT #4434 - Repair Issues