Roma 3 piece recliner not aligned - Consumer Complaint for Bradlows - Head Office

Good day, I am having a problem with Bradlows phalaborwa were I bought a Recliner Roma 3piece (sofas)since they came and fit it the 3 piece is not properly aligned I did report the past 3weeks but there is no one who is coming to assist me, please help me with this issue my order number 14156837 and customer ID, thank you.