Clicks Pharmacy, Oakfields Centre, Northmead, Benoni, Gauteng issued Pantoprazole Unicorn 26.02.20 and 26.03.20 in contravention of Doctor script prescribing Pantacid, stamped No Substitution Script.
The patient is registered for Chronic medication and Pantoprazole Unicorn at R246 is not within Medshield's medicine rate, consequently paid from Savings Account. Pantacid cost is within the medicine rate.
This drug (along with others) were automatically dispensed and delivered to the retirement home's Sister, for the patient. It would not be the job of the Sister to reject Pantoprazole Unicorn as it would treat the patient's condition.
As such the patient's Medical Savings has depleted by R492 to date, due to the pharmacist's negligence and total disregard for a patient's chronic medicine plan.
I want this complaint to be handled by Clicks upmost concern, an investigation into issuing the incorrect drugs and importantly the patient's Medical Savings Account to be credited with R492.
Please contact me only via email rodge***@gmail.com.
Attached please find Clicks Claims Status